Returns and Exchanges

Refund Policy

At Komfort Health, we take great pride in strict quality control processes and take immense care to ensure that all products we ship win the satisfaction of our clients. However, we take into account damages and accidents that might lead to refund requests from our clients. We strongly advise our clients to examine and inspect the package upon arrival. In case the product/equipment is damaged or defective, we require clients to notify us within two business days of delivery.

Returning Products/Equipment

We ensure a stress-free and convenient return process for our clients. We accept returns within 21 days of the purchase. The client is responsible for the shipping cost of all returns except if a wrong product is shipped out by us.
Call our team at (416-633-3457) or email us at ([email protected]) to request a Return Merchandise Authorization (RMA).
To ensure a smooth return process, customers must adhere to the following guidelines:

  • The product should not be used.
  • The product should be returned in its original packaging.
  • No visible signs of damages or wear and tear.
  • The instruction manual and warranty paperwork must be enclosed in the packaging.
  • The client must request an RMA within 5 days of receiving the product.

All returns are completed within 15 business days. We take great care to ensure that customer satisfaction is ensured without delay, and we provide a hassle-free return process. You simply have to reach out to our team; explain the issues you are facing and request an RMA.

What items cannot be returned?

The following items cannot be returned:

  • Items without their original packaging
  • Items that have been used with scratches and damages.
  • Bathroom safety equipment (for hygiene concerns)
  • Special items ordered at the client’s request.
  • Mattresses, Cushions & Pillows
  • Power Scooters
  • Wheelchairs
  • Rollators
  • Walkers
  • Ramps
  • Pneumatic Walkers
  • Lift Chairs
  • Orthopedic Braces
  • Compression Stockings
  • Diagnostic Equipment
  • Wound Care Supplies
  • Incontinence products
  • Ostomy Supplies
  • Heating Pads
  • Cold Therapy Systems
  • Hospital Beds

However, our refund policy does not compromise on the above-mentioned guidelines. We stand behind our products and their quality, and the client must substantiate their claims regarding their malfunction or damages by sending us pictures of the damaged product.
For further information, feel free to get in touch with our team.


Customer Reviews

Komfort Health

Customer Reviews

Carry Carter Jun 10, 2023

A special shout out and a huge thank-you to KomfortHealth & their fabulous team for their outstanding customer service again this season. They helped me find the perfect wheelchair for my mother.

Mark Anes Jun 04, 2024

Ordering medical supplies are never easy. With KomfortHealth, I have ordered a wheelchair for my grandpa without any hassle and received my order in 4 days.

Raymond E. Ryder May 21, 2024

Excellent product quality and delivery was super quick

Edward Page May 07, 2024

A very swift and user-friendly website helped me to find my product, easy to order online. The parcel I received was accurate and as described.

Margaret Robinson Apr 18, 2024

I purchased a walker for my grandfather as well as some diapers, the website is easy to navigate and the prices are competitive. I received my products on time and without delays. Overall, it was a great experience.

Ji Li Apr 15, 2023

Highly Recommend Komfort Health! Great customer service, very helpful and they have a wide range of Home healthcare medical supplies on website.

Kathryn Rodriquez Mar 07, 2024

I have ordered online and am very happy with Komfort Health home healthcare medical supplies. Got my purchase before time and customer service was fantastic.

Mark A. Feb 10, 2024

Received my order of traditional lift chairs yesterday from Komfort Health. It was a quick service, with competitive rates and their online process is very swift. Highly recommend them for medical supplies delivery across Canada.

Bryan Jan 24th, 2024

Trust Pilot
Prices are low and customer support is excellent. Ordered compression stockings for females, order delivered in 3 days.

Rebecca RJ Jan 02, 2024

Really quick shipping and the pads are super soft. Overall product quality is excellent.
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