Shipping Policy

Shipping Policy

We offer free shipping on standard ground shipping orders above $200 to our cherished clients all over Canada (subject to some restrictions). We dispatch all orders promptly, and you should receive your package within 5-10 business days.
Due to the very high shipping costs, all orders dispatched to Yukon, Nunavut, and North Western Territories will be charged a shipping fee regardless of dollar value.
We do not provide our free standard shipping option on the products mentioned below: Oversized Products not limited to:

  • Lift Chairs and Mobility Scooters
  • Incontinence Supplies
  • Hospital Beds
  • Mattresses
  • Patient Lifts
  • Wheelchair Ramps
  • Power Wheelchairs
  • Manual Wheelchairs
  • Rollators

Each product page carries ample information about the Canada-wide shipping expenses for bulky and oversized equipment. You can get in touch with our team at Komfort Health to get a shipping quote for a remote or rural location.

Longer Shipping Durations

There are certain items that take longer to ship, around 5 weeks. We make sure that the process is smooth and convenient for our clients and one of our courteous agents will work with you closely as you checkout to provide out with an estimated delivery date.
These items include:

  • Power scooters and wheelchairs
  • Lift chairs
  • Patient Lifts
  • Wheelchair Ramps
  • Home Care Beds

Freight Delivery

Certain oversized items require freight shipping to avoid any damages or disruptions.
These items include:

  • Power wheelchairs
  • Power scooters
  • Patient Lifts
  • Lift chairs
  • Hospital Beds
  • Mattresses
  • Wheelchairs
  • Wheelchair Ramps

The freight company contacts the customer once their desired item has arrived to arrange a delivery schedule that is most convenient.

White-Glove Delivery

Our White Glove Delivery Program is only available for customers in Toronto and the GTA region. This program allows customers to enjoy items delivered at a time of their choosing. We designed this program to ensure customer satisfaction and personalization,
The service charges for this program vary depending on the product and shipping details. You will find all the relevant information on each product page.
We take great pride in our highly standardized and efficient shipping processes. We appoint agents and customer service professionals at each step of the process to ensure that our customers have all the guidance they need to enjoy a breezy and satisfactory shipping experience.
In case of hold-ups and delays, our team members do everything they can to ensure speedy resolution and delivery and prevent unnecessary delays. For further information, you can call us to speak to our customer service representatives.

 

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Customer Reviews

Komfort Health

Customer Reviews

Margaret Robinson Nov 28, 2022

Facebook
I purchased a walker for my grandfather as well as some diapers, the website is easy to navigate and the prices are competitive. I received my products on time and without delays. Overall, it was a great experience.

Raymond E. Ryder Nov 19, 2022

Yelp
Excellent product quality and delivery was super quick

Ji Li Nov 03, 2022

Google
Highly Recommend Komfort Health! Great customer service, very helpful and they have a wide range of Home healthcare medical supplies on website.

Edward Page Oct 28, 2022

Yelp
A very swift and user-friendly website helped me to find my product, easy to order online. The parcel I received was accurate and as described.

Kathryn Rodriquez Oct 22, 2022

TrustPilot
I have ordered online and am very happy with Komfort Health home healthcare medical supplies. Got my purchase before time and customer service was fantastic.

Mark A. Oct 10, 2022

Google
Received my order of traditional lift chairs yesterday from Komfort Health. It was a quick service, with competitive rates and their online process is very swift. Highly recommend them for medical supplies delivery across Canada.

Rebecca RJ Sep 06, 2022

Google
Really quick shipping and the pads are super soft. Overall product quality is excellent.

Bryan 02/07/2022

Trust Pilot
Prices are low and customer support is excellent. Ordered compression stockings for females, order delivered in 3 days.

Hannah Triston 05/25.2022

Google
Fantastic store for Home healthcare medical supplies. They have good product variety and their prices are quite low. I have ordered a bathroom stool for my Granny, their shipping process was quite swift and easy.

Ron Federson 09/05/22

TrustPilot
I have ordered a wheelchair at very cheap rates. Their sale prices are really low. The delivered wheelchair is durable and useful.
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