Shipping Policy
Shipping Policy
We offer free shipping on standard ground shipping orders above $200 to our cherished clients all over Canada (subject to some restrictions). We dispatch all orders promptly, and you should receive your package within 5-10 business days (Business days do not include weekends and holidays and there is no weekend delivery). In stock orders placed after 9 a.m. will be shipped out next business day.
Due to the very high shipping costs, all orders dispatched to Yukon, Nunavut, and North Western Territories will be charged a shipping fee regardless of dollar value.
We do not provide our free standard shipping option on the products mentioned below: Oversized Products not limited to:
- Lift Chairs and Mobility Scooters
- Incontinence Supplies
- Hospital Beds
- Mattresses
- Patient Lifts
- Wheelchair Ramps
- Manual Wheelchairs
- Rollators
- Walkers
Each product page carries ample information about the Canada-wide shipping expenses for bulky and oversized equipment. You can get in touch with our team at Komfort Health to get a shipping quote for a remote or rural location.
In-Store Pickup
If in-store pickup is selected at checkout, an order confirmation email will automatically be sent when the order is placed. Once the order is available for pickup, another email will be sent indicating pickup details. Please wait for the second email, so that we can have your order ready.
Item Availability
As we have thousands of items online, please note that not all items are always in stock. This is due to manufacturer delays and customer demand. For in store availability, kindly call us at 416-633-3457 to check if an item is in stock.
Longer Shipping Durations
There are certain items that take longer to ship, around 5 weeks. We make sure that the process is smooth and convenient for our clients and one of our courteous agents will work with you closely as you checkout to provide out with an estimated delivery date.
These items include:
- Power scooters
- Lift chairs
- Patient Lifts
- Wheelchair Ramps
- Home Care Beds
Freight Delivery
Certain oversized items require freight shipping to avoid any damages or disruptions.
These items include:
- Power scooters
- Patient Lifts
- Lift chairs
- Hospital Beds
- Mattresses
- Wheelchairs
- Wheelchair Ramps
The freight company contacts the customer once their desired item has arrived to arrange a delivery schedule that is most convenient.
